Do you have any questions?

Here are some of the most frequently asked questions that we get from photographers. If you need more information or if your question isn’t found here, please don’t hesitate to get in touch with us. Click here to go to the contact form or send us an e-mail to [email protected]

GETTING STARTED WITH ARTSLIBRI

We have been creating and printing albums for more than 20 years now. We are proud to have contributed to the work of more than 3,000 photographers all over the world with our trademark style and work tools.

Because each and every one of our photo books is made with dedication and care. We choose each and every one of our materials so that the binding adds style and elegance to the photography coverage. What’s more, careful assembly ensures an impeccable finish that is highly durable and resistant.

All our products are handcrafted on our facilities. This is what makes them truly unique and one-of-a-kind, which no other supplier can give you. In-house production enables us to significantly reduce manufacturing times as we do not rely on any external team to produce our albums.

You must be registered in our system in order to place any order. Creating an Artslibri account is so simple that it shouldn’t take you more than a minute.

Click on “Sign up” at the top menu of the website and fill in the form with all the information we need to get you registered (don’t forget to send us the document accrediting that you work as a professional photographer). Then, we’ll review your application and if everything is in order, we’ll send you an e-mail with your access details. This approval process generally takes less than 24 hours. Once registration has been completed, you can enter your private area, where you’ll have access to our software to send photo books and you can check prices, orders, invoices and much more.

  • All fields must be filled in.
  • Make sure that all contact information (e-mail, website, Facebook) is correct.
  • All applications will be reviewed and may require additional information before confirmation.

If you don’t receive an answer within 24 hours, this may be due to technical issues. Please contact us by sending an e-mail to [email protected] and notifying us of your incident.

The prices for our products are only available in the private area for Artslibri customers. To access as a customer, you must first sign up on our website and then you have to send us a document accrediting that you work as a professional photographer.

We currently have the “Futura Regular” font, which is discreet and well-suited to any of our products.

Artslibri only distribute albums to professional photographers. Get in touch with the photographers in your area to get more information and buy an album. If you need help in finding a professional photographer in your area, please don’t hesitate to get in touch with us.

Click here to recover your password. Make sure that you’re using the right e-mail address associated with your account. In a few seconds, you’ll get an e-mail with instructions on how to reset your access details.

At the moment, we only accept 300, 254 or 200 dpi PDF files. Other options will be available shortly.

Click here to get help on how to create .PDF files from different applications (Photoshop, InDesign, etc.)

Each photo book has certain measurements and crop marks. You can see all the measurements by clicking here.

PROCESS AND ORDERS

Once you’ve signed up, go to the “SHOP” menu at the top. Choose the collection you like best and get started with your order.

You can check the status of any of your orders in the “Orders” section in your private area.

You’ll see that its status is “Processing” and when we send it, we’ll attach the tracking number so you can monitor its status with the courier company.

To cancel an order, you must get in touch with us as soon as possible by sending an e-mail to [email protected] within the first 24 hours. Please don’t forget to specify the order number and your billing details so we can process it as quickly as possible.

You must be registered in our system in order to place any order. Creating an Artslibri account is so simple that it shouldn’t take you more than a minute.

Click on “Sign up” at the top menu of the website and fill in the form with all the information we need to get you registered (don’t forget to send us the document accrediting that you work as a professional photographer). Then, we’ll review your application and if everything is in order, we’ll send you an e-mail with your access details. This approval process generally takes less than 24 hours. Once registration has been completed, you can enter your private area, where you’ll have access to our software to send photo books and you can check prices, orders, invoices and much more.

  • All fields must be filled in.
  • Make sure that all contact information (e-mail, website, Facebook) is correct.
  • All applications will be reviewed and may require additional information before confirmation.

If you don’t receive an answer within 24 hours, this may be due to technical issues. Please contact us by sending an e-mail to [email protected] and notifying us of your incident.

Once you’ve completed your registration, you’ll get a promotional coupon for 25% off in your e-mail so that you can place your first order. You can use it to order your sample album or any other product. Our sample albums do not come with any type of Artslibri logo.

Now you can. With the new version, you can now add your logo to both covers and boxes (check availability depending on the collection).

SHIPPING AND ADDRESSES

Artslibri ships to anywhere in the world.

In some countries, there may be additional taxes or customs duties. These are not included in the price.

If you have any questions, please contact your customs office to get more information.

Of course you can. Sending to any other address different from yours is possible. However, we recommend having it sent to your studio so you can check for yourself that the photo book has arrived in perfect condition and has suffered no damage during transport. This way, you ensure that your customers receive the product in perfect condition.

Once payment for the order has been confirmed, the estimated production time is 7–10 working days.

Depending on your geographical location, you can choose among different delivery options. Use our online calculator to check the costs to your desired address.

WARRANTY AND RETURNS

Our albums are handcrafted using premium-quality materials and printed with the best HD inks on acid-free paper that stands the test of time.

Each and every one of our photo books undergoes strict quality controls by our artisans and technical team.

Artslibri guarantee the satisfaction of their customers, repairing or replacing any defective product. This policy does not apply to any damage due to misuse or accidental damage. Repairs requested for this type of damage are subject to repair or replacement costs.

If your photo book does not match the order you placed, it will be replaced at no extra cost.

If your order has arrived defective or has been damaged during transport, please contact us immediately by sending a photograph of the damaged product to [email protected] We will help you decide on the steps to follow to find a solution as soon as possible.

PAYMENT METHODS AND INVOICES

All our products are paid for in full before shipping. You can pay using a credit card or by sending a bank transfer. You can check the payment methods upon confirming your order.

None of our shipments come with an invoice. You can check and download all your invoices from your private area.

OUR ALBUMS

You can access a table of sizes and measurements for design and layout from your private area.

Layflat binding enables the pages to lay completely flat and is used to make our photo books together with photographic and archival paper.

Perfect Binding is used in our Editorial Book series and is a permanent type of binding in which the sheets and the cover are glued together at the spine. This binding does not enable the pages to lay completely flat.

To assure the durability of the album without putting undue stress on the spine, our books can only take a certain number of spreads.

 

  • Thin photographic paper photo book: 70 spreads (140 pages).
  • Thick photographic paper photo book: 50 spreads (100 pages).
  • Editorial Book series coated paper photo book: 150 spreads (300 pages).

Caring for your album is simple:

  • Do not expose your photo book to extreme changes in temperature or humidity.
  • Avoid prolonged exposure to sunlight.
  • Remove dust using a soft, dry microfibre cloth.
  • If necessary, moisten the cloth and dry immediately. Do not rub.
  • Always keep it in a horizontal position.

In our sample pack, you’ll find some colour tests. Calibration is done by modifying some of the predefined default parameters such as brightness, contrast or colour range. Download these adjustment charts and when you see it on screen, you can check if there is any dominant colour or it has excessive brightness and contrast.